ALL ITEMS ARE FINAL SALE ARE NON REFUNDABLE
For Size Exchange:
You have 7 days to notify us if you would like an exchange from the date of item receipt.
All exchanges must be made within 14 days from the date of item receipt.
We reserve the right to refuse any exchange if the above procedures have not been followed.
The item is your responsibility until it reaches us. For you own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods and keep your receipt safe.
We do not offer free postage on exchanges, shipping must be paid by customers. £2.99 for UK and £15.99 for rest of the world. The item will remain on hold until this fee is paid.
Items must be unworn, with all tags still attached shipped back in their original packaging.
Items must be free of scents and marks. We kindly suggest for you not have on perfume or deodorant when trying on garments.
For health reasons, we ask you to wear panties when trying on the garments. Any garment returned, whether used or soiled, will not be eligible for return and will be shipped back to you.
Although not mandatory, we recommend returning these items with tracking as our warehouse must confirm receipt of the item before an exchange or refund can be processed.
For orders outside the United States, the customer has to ship back and pay the international shipment to our warehouse, and the international shipping is not refundable just the value of the garment.
In the event that you receive a damaged or defective item or receive the wrong item please contact us immediately firstname.lastname@example.org
Please note that for health reasons some of the shapers sold on our site are considered "FINAL SALE" which means we are unable to accept them for return. Final sale items are always noted on their respective pages, and you will always be informed when a final sale item is in your shopping cart prior to starting the checkout process. Items in the Clearance - Promotion category are considered the final sale.
Latex products - Upon removing your product from the packaging for the first time, a strong latex smell or odour maybe apparent, but this soon wears off. The latex panels may also come with a white or powdery film on it, as well as glossy or oily patches, however these are not a sign of item being used, dirty or defected. These products arrive like this from the factory, in order to help protect the latex. The products may also have glue residue marks on seams or circle glue spots, this is not a quality issue. All our waist trainers are individually hand made.