For Size Exchange:

You have 2 days to notify us if you would like an exchange from the date of item receipt.

All exchanges must be made within 7 days from the date of item receipt.

We reserve the right to refuse any exchange if the above procedures have not been followed.

The item is your responsibility until it reaches us. For you own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods and keep your receipt safe.

We do not offer free postage on exchanges, shipping must be paid by customers. £4.99 for UK and £15.99 for rest of the world. 

Items must be unworn, with all tags still attached shipped back in their original packaging.

Items must be free of scents and marks. We kindly suggest for you not have on perfume or deodorant when trying on garments.

For health reasons, we ask you to wear panties when trying on the garments. Any garment returned, whether used or soiled, will not be eligible for return and will be shipped back to you.

Although not mandatory, we recommend returning these items with tracking as our warehouse must confirm receipt of the item before an exchange or refund can be processed.

For orders outside the UK, the customer has to ship back and pay the international shipment to our warehouse, and the international shipping is not refundable just the value of the garment.

In the event that you receive a damaged or defective item or receive the wrong item please contact us immediately

Please note that for health reasons some of the shapers sold on our site are considered "FINAL SALE" which means we are unable to accept them for return. Final sale items are always noted on their respective pages, and you will always be informed when a final sale item is in your shopping cart prior to starting the checkout process. Items in the Clearance - Promotion category are considered the final sale.